This year, Canadians will spend millions trying to find the perfect gift for their loved ones. But sometimes gifts might not be exactly what the person is looking for. Businesses may not be required to either have or list a refund policy, so BBB reminds consumers to ask before they buy.
Businesses may not be required to either have or display their refund or exchange policy. Consumers should be aware of all refund/exchange policies.
“Every year, people stress about what to buy and for whom,” says Ron Mycholuk, Public Relations Manager for BBB serving the Great White North. “Sometimes problems arise if something doesn’t fit or isn’t just right. Consumers should understand beforehand what to do if gifts need to be returned or exchanged.”
BBB wants consumers to remember these tips when doing their holiday shopping.
Ask the store about its return policy.
Find out if the business accepts returns and if they do, ask for details. Consumers should ask the following questions:
· Is there a return time frame?
· Is the return a refund, an exchange or store credit?
· Are there specifications on the condition of the products? (wear on clothes, in original packaging)
· Are sale or clearance items eligible for return?
· Are there re-stocking fees?
Manage your receipts.
Businesses often include return information on your receipts. Whether you are the gift giver or the gift receiver, keep your receipts and know what return guidelines are.
Search for online return policies.
More Canadians are shopping online each year, so it’s important to read the terms and conditions of any offer when purchasing online. If you can’t find a return policy, contact the business and ask before being stuck with something you don’t want or can’t use.
Doing a little research before making your purchases can go a long way to reducing your holiday stress before and after the gifts are unwrapped.
BBB urges consumers to check out companies at edmonton.bbb.org or contact your BBB at (780) 482-2341 for more information about refunds and exchanges.
Check out our BBB Trust Tip for Holiday Returns.
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As the leader in advancing marketplace trust, Better Business Bureau of Central and Northern Alberta is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior. Every year, more than 65 million consumers rely on BBB Business Reviews to help them find trustworthy businesses across North America. Visit edmonton.bbb.org for more information.